Get in touch

Contact

Please use the form below if you have any comments, questions or support requests.


We are collecting information from you in order to reply to your message. We respect your privacy and will not share your information with any third parties without your consent.

You may also write to us at:

Kenikeni Limited
Kemp House
160 City Road
London
EC1V 2NX
United Kingdom

Frequently asked questions

I accidentally deleted an app. What do I do?

No problem. Just head over to the store where you purchased the app, make sure you sign in with the same account from which your original purchase was made, and download the app again.

Do I need to always need to be connected to the Internet to play your apps?

Certainly not! You just need to be online to download or update our apps. Once installed (or updated), you can turn off your Internet connection, making our apps ideal for holidays, road trips and locations where there is no Internet access.

Do your apps have third-party ads?

No, absolutely not! We believe that safety should be of utmost importance which is why we don’t have any third party advertising of any kind in any of our products.

Why are your apps not free?

We spend lots and lots and lots of time, effort and love bringing you quality apps that your children deserve. We have to charge a very small amount to allow us to continue making more fabulous apps and to help pay the amazing people who work so hard creating them. They’re doing a simply wonderful job and we certainly hope you find it worth the money!

Which devices are compatible with your apps?

Our apps are available on the App Store and Google Play and some are available on Amazon. Please check these stores directly to find out about compatibility with your device.

Why can't I hear any sound?

This is very rare, but no need to worry, in nearly all cases it is likely to do with one the following:

  • Please check to make sure that you have not mistakenly disabled the sound in the Settings/Preferences part of the app. This will normally be found in the Parents’ section of the app which will be behind the parental gate.
  • Please adjust your device’s volume by using the physical or on-screen volume buttons or sliders.
  • If you still cannot hear any audio then you device may be in muted mode. In certain situations you may still hear audio in some other apps and not ours when in muted mode. Please check how to exit muted mode on your particular device. This is generally achieved with a physical button on the side of the device or using an on-screen button. If you need help, please get in touch using the Contact Form above.

I've got some ideas and suggestions, how do I get in touch?

We love getting feedback and hearing from you. Please use the Contact Form above, which is the best and quickest way to get in touch. If you prefer pen and paper, please write to us at our office.

Do you have any teaching or educational resources?

Yes we do! We strongly believe in encouraging conversation and activity beyond our apps and are constantly putting together free downloadable resources for you to print off and use. Please check our Support Materials Page for more details.

What is your refund policy?

Unfortunately we are unable to help with refunds on the App Store, please visit their Support Page to seek assistance about claiming a refund. If you are not on iOS, please use our Contact Form above to get in touch.